Frequently Asked Questions
Everything you need to know about your Hellstar order.
How long does shipping take for new drops?
Due to high demand during collection launches, please allow 5-10 business days for processing. Once shipped, standard domestic delivery typically takes 3-5 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that limited edition drop items are often final sale.
How do I ensure I get the right size?
Hellstar garments typically feature an oversized, streetwear fit. We recommend checking the specific size chart located on each product page to find your perfect measurements.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How can I track my order?
Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing a unique tracking number and link.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.