Returns & Exchanges
At HELLSTAR, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return window for items in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all HELLSTAR tags and security seals remain intact to qualify for a refund.
Ship the Items
Affix the prepaid shipping label provided through our portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing